Privacy Policy

Last Updated: June 20, 2025

Welcome to HotelSkills.training! This Privacy Policy describes how HotelSkills.training ("we," "us," or "our") collects, uses, and discloses your information when you access or use our website, Learning Management System (LMS), e-learning course library, and all related services (collectively, the "Service").

We are committed to protecting your privacy and handling your personal information with care and transparency. By using the HotelSkills.training Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect
We collect various types of information for different purposes to provide and improve our Service to you.

a. Personal Information You Provide to Us
This includes information that can be used to identify you directly or indirectly. You may provide this information when you:

Create an Account:
- Individual Professional: Name, email address, password, country.
- Company Representative: Name, company name, work email address, phone number, password, country.
- College Representative: Name, college/institution name, work email address, phone number, password, country.
Subscribe to a Plan: Payment information (e.g., credit card details, billing address). Please note that we typically use third-party payment processors (e.g., Stripe, RazorPay) who directly collect and process your payment information. We do not store your full payment card details on our servers.
Use the Service:
- Profile Information (optional): Profile picture, job title, industry, professional interests.
- Course Progress Data: Information about the courses you enroll in, progress through, quiz scores, completion status, and certificates earned.
- Communication Data: When you contact our support team, send us emails, or interact through internal messaging features (if available), we collect the content of those communications.
Participate in Surveys or Promotions: Information you provide when participating in optional surveys, contests, or promotions.

b. Information We Collect Automatically
When you access and use the Service, we may automatically collect certain information:

Usage Data: Information about how you use the Service, such as pages visited, courses accessed, features used, time spent on the platform, search queries, and your interactions with the content.
Device Information: Information about the device you use to access the Service, including IP address, device type, operating system, browser type and version, language settings, and unique device identifiers.
Log Data: Server logs may include your IP address, browser type, referral URLs, access times, and other information about your interactions with the Service.
Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to track activity on our Service and hold certain information.
- Cookies: Small data files stored on your device that help us improve our Service and your experience (e.g., remembering your login, preferences, and tracking usage patterns).
- Web Beacons (Pixel Tags): Electronic files used to record information about how you browse the Service and to deliver cookies.

2. How We Use Your Information
We use the collected information for various purposes, primarily to provide, maintain, and improve our Service:

To Provide and Maintain the Service: To operate our LMS, deliver courses, manage your account, and process your subscriptions and payments.
To Personalize Your Experience: To tailor the content and recommendations to your interests and learning progress.
To Improve Our Service: To understand how users interact with the Service, troubleshoot issues, and develop new features and courses based on usage patterns and feedback.
For Communication: To send you important updates, notifications related to your account or courses, marketing communications (if you have opted in), and respond to your inquiries and support requests.
For Analytics and Research: To perform data analysis, monitor trends, and conduct research to enhance our educational offerings and user experience.
For Security and Fraud Prevention: To detect, prevent, and address technical issues, security incidents, and fraudulent activities.
For Compliance: To comply with legal obligations, enforce our Terms and Conditions, and protect the rights, property, or safety of HotelSkills.training, our users, or others.

Specific Uses for Different Account Types:

Individual Professionals: Your progress data helps you track your learning, and we may use it to suggest relevant courses.
Company Accounts: We provide designated company administrators with access to employee training data (e.g., course enrollment, progress, completion, quiz scores) to manage their team's learning and development.
College Accounts: We provide designated college administrators with access to student training data (e.g., course enrollment, progress, completion, quiz scores) to support their educational programs.

3. How We Share Your Information
We may share your information with third parties in the following situations:

With Service Providers: We engage trusted third-party companies and individuals to facilitate our Service, provide services on our behalf (e.g., payment processing, hosting, analytics, customer support, email delivery), or assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
With Your Organization (for Company and College Accounts): If you are using HotelSkills.training through a company or college subscription, your organization's administrators will have access to your learning data and progress within the Service.
For Business Transfers: If HotelSkills.training is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred as a business asset. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
For Legal Reasons: We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). This includes complying with subpoenas, court orders, or legal processes; responding to claims that any content violates the rights of third parties; protecting the rights, property, or safety of HotelSkills.training, our users, or the public.
With Your Consent: We may share your information with your explicit consent for specific purposes not covered in this policy.
Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you with third parties for various purposes, including analytics, research, marketing, or other business purposes.

4. Data Security
We implement reasonable technical and organizational measures designed to protect your Personal Information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

5. Data Retention
We retain your Personal Information for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your Personal Information. These may include:

Right to Access: The right to request copies of your Personal Information.
Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure (Right to be Forgotten): The right to request that we erase your Personal Information, under certain conditions.
Right to Restrict Processing: The right to request that we restrict the processing of your Personal Information, under certain conditions.
Right to Object to Processing: The right to object to our processing of your Personal Information, under certain conditions.
Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided in Section 9. We may ask you to verify your identity before responding to such requests.

7. Third-Party Links
Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy
Our Service is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us
If you have any questions about this Privacy Policy, please contact us:

By email: support@hotelskills.training
By visiting this page on our website: www.HotelSkills.training

Privacy Policy

Create an Account:

Individual Professional: Name, email address, password, country.

Company Representative: Name, company name, work email address, phone number, password, country.

College Representative: Name, college/institution name, work email address, phone number, password, country.

Subscribe to a Plan: Payment information (e.g., credit card details, billing address). Please note that we typically use third-party payment processors (e.g., Stripe, RazorPay) who directly collect and process your payment information. We do not store your full payment card details on our servers.

Use the Service:

Profile Information (optional): Profile picture, job title, industry, professional interests.

Course Progress Data: Information about the courses you enroll in, progress through, quiz scores, completion status, and certificates earned.

Communication Data: When you contact our support team, send us emails, or interact through internal messaging features (if available), we collect the content of those communications.

Participate in Surveys or Promotions: Information you provide when participating in optional surveys, contests, or promotions.

b. Information We Collect Automatically When you access and use the Service, we may automatically collect certain information:

Usage Data: Information about how you use the Service, such as pages visited, courses accessed, features used, time spent on the platform, search queries, and your interactions with the content.

Device Information: Information about the device you use to access the Service, including IP address, device type, operating system, browser type and version, language settings, and unique device identifiers.

Log Data: Server logs may include your IP address, browser type, referral URLs, access times, and other information about your interactions with the Service.

Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to track activity on our Service and hold certain information.

Cookies: Small data files stored on your device that help us improve our Service and your experience (e.g., remembering your login, preferences, and tracking usage patterns).

Web Beacons (Pixel Tags): Electronic files used to record information about how you browse the Service and to deliver cookies.

2. How We Use Your Information We use the collected information for various purposes, primarily to provide, maintain, and improve our Service:

To Provide and Maintain the Service: To operate our LMS, deliver courses, manage your account, and process your subscriptions and payments.

To Personalize Your Experience: To tailor the content and recommendations to your interests and learning progress.

To Improve Our Service: To understand how users interact with the Service, troubleshoot issues, and develop new features and courses based on usage patterns and feedback.

For Communication: To send you important updates, notifications related to your account or courses, marketing communications (if you have opted in), and respond to your inquiries and support requests.

For Analytics and Research: To perform data analysis, monitor trends, and conduct research to enhance our educational offerings and user experience.

For Security and Fraud Prevention: To detect, prevent, and address technical issues, security incidents, and fraudulent activities.

For Compliance: To comply with legal obligations, enforce our Terms and Conditions, and protect the rights, property, or safety of HotelSkills.training, our users, or others.

Specific Uses for Different Account Types:

Individual Professionals: Your progress data helps you track your learning, and we may use it to suggest relevant courses.

Company Accounts: We provide designated company administrators with access to employee training data (e.g., course enrollment, progress, completion, quiz scores) to manage their team's learning and development.

College Accounts: We provide designated college administrators with access to student training data (e.g., course enrollment, progress, completion, quiz scores) to support their educational programs.

3. How We Share Your Information We may share your information with third parties in the following situations:

With Your Organization (for Company and College Accounts): If you are using HotelSkills.training through a company or college subscription, your organization's administrators will have access to your learning data and progress within the Service.

For Business Transfers: If HotelSkills.training is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred as a business asset. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

With Your Consent: We may share your information with your explicit consent for specific purposes not covered in this policy.

Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you with third parties for various purposes, including analytics, research, marketing, or other business purposes.

Right to Access: The right to request copies of your Personal Information.

Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure (Right to be Forgotten): The right to request that we erase your Personal Information, under certain conditions.

Right to Restrict Processing: The right to request that we restrict the processing of your Personal Information, under certain conditions.

Right to Object to Processing: The right to object to our processing of your Personal Information, under certain conditions.

Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

By email: support@hotelskills.training

By visiting this page on our website: www.HotelSkills.training

HotelSkills.training is owned and operated by: RapidEzy Training Systems, Inc. 651 N Broad St, Suite 201, Middletown, DE 19709, USA

b. Information We Collect Automatically
When you access and use the Service, we may automatically collect certain information:

2. How We Use Your Information
We use the collected information for various purposes, primarily to provide, maintain, and improve our Service:

3. How We Share Your Information
We may share your information with third parties in the following situations:

HotelSkills.training is owned and operated by:
RapidEzy Training Systems, Inc.
651 N Broad St, Suite 201, Middletown, DE 19709, USA