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Elevate Your Hotel's Service Levels with Cutting-Edge Employee Training Solutions.

HotelSkills revolutionizes your hotel's training with a streamlined, cost-effective, automated platform. It empowers your skilled team to deliver exceptional guest experiences.

ProSkills LMS for Training Managers
Tom, the Training Manager can ...

Create and manage unlimited courses & training content

Create and manage unlimited courses & training content

Create standard traning plans for job levels & departments

Create standard traning plans for job levels & departments

Assign HotelSkills & own courses to standard training plans

Assign ProSkills & own courses to standard training plans

Deliver HotelSkills courses as self-learn or instructor-led

Deliver ProSkills courses as self-paced or instructor-led
HotelSkills (297x82 png).png
 Platform Automatically ...

Create and manage unlimited courses & training content

Creates training plans for each employee as defined

Creates training plans for each employee as defined

Create standard traning plans for job levels & departments

Assigns courses to each employees as per their plan

Assigns courses to each employees as per their plan

Assign courses from own & ProSkills extensive library

Lists all courses on every employee's training dashboard

Lists all courses on every employee's training dashboard

Deliver ProSkills courses as self-paced or instructor-led

Monitors training progress & updates training report card

Monitors training progress & updates training report card

Your Hotel Company's Single Training Platform

Think of HotelSkills as the world's biggest online hotel training department that works 24/7 for your hotels, providing unlimited training to all your employees at a fraction of the cost of a traditional training setup.

ProSkills training platform for employees
Tina, the employee can ...

Access e-learning courses & learn anytime, anywhere

Access e-learning courses & learn anytime, anywhere

See her calendar & attend assigned classroom courses

See her calendar for assigned instructor-led courses

See all courses in the course catalog & self-enroll

See all courses in the course catalog & self-enroll

Submit all training assignments & action plans

Submit all training assignments & external training
ProSkill training platform for managers
Raj, Tina's manager can ...

Create and manage unlimited courses & training content

Evaluate post training action plans & workplace application

Evaluate post training action plans & workplace application

Evaluate & approve external training course completions

Evaluate & approve external training course completions

Assign courses from own & ProSkills extensive library

See Tina's Training Report Card, updated in real-time

See Rita's Training Report Card, updated in real-time

Deliver ProSkills courses as self-paced or instructor-led

Generate detailed custom training reports for the team

Generate detailed custom training reports for the team

Learning Management System (LMS)

Create training plans for all your hotels, schedule classroom/ virtual training sessions, create and deliver instructor-led/ e-learning courses, manage your training content, enroll employees in courses, manage attendance, and monitor progress. No matter your training strategy and delivery methods, the HotelSkills platform enables you to automate and manage your end-to-end training process and deliver unlimited employee training.

ProSkills Learning Management System
ProSkills LMS

Comprehensive Course Library

HotelSkills provides one of the world's most extensive hotel training libraries, with over 3,000 readymade e-learning courses, videos, and knowledge resources covering essential hotel technical/ operational, self-improvement, business, management, and leadership skills. These courses can be delivered as self-learn e-learning, classroom courses, or supervisor-assisted sessions. Courses come with activities, assessments, and completion certificates. Employees can learn anytime, anywhere, at their own pace & preferred language.

ProSkills E-Learning Course Library
ProSkills Modular Courses

Modular Courses: Detailed courses with assessments and certificates.

Micro Courses: Short videos/ courses for learning on the go.

Knowledge Resources: SOPs, forms, checklists, job descriptions etc.

70-20-10 Training and Training Reporting

Employees obtain 70% of their knowledge from job-related experiences, 20% from interactions with others, and 10% from formal training courses. HotelSkills' seamless integration of LMS and e-learning content enables you to implement a 70-20-10 training approach. Users complete courses and assessments, apply what they have learned at their workplace, and implement action plans approved by their managers.

ProSkills 70-20-10 training

Trusted by the Greatest

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Customers

Hear It from Our Customers

ProSkills Client Testimonial
“HotelSkills has revolutionized our training programs, providing a seamless, user-friendly experience that has significantly enhanced the skills and engagement of our hotel associates.”

Simone, Training Manager

How Do We Make Your Training Delivery Easier? 

 Create Training Plans for all Employees

Deliver Unlimited Training

Reduce Training Costs by over 70%

No Additional Software or Training Teams

See Course Samples

From Chaos to Calm: Transform Your Business with the SATIR Change Model!
04:19

From Chaos to Calm: Transform Your Business with the SATIR Change Model!

Change is inevitable, especially in the workplace. Ever wondered how organizations can smoothly sail through these troubled waters? In this video, we delve into the Satir Change Model, a tool for understanding and managing the emotional rollercoaster that change can bring. We explore the five key stages: from the initial “Late Status Quo”, through inevitable “Resistance” and “Chaos”, to “Integration”, and finally, reaching a new “Status Quo”. Learn how to monitor emotional reactions, provide support, and maintain productivity during transitions. Discover strategies to ensure your organization not only adapts but thrives, embracing change as an opportunity for growth. Whether you're an executive or a front-line team member, this guide helps prepare for, and navigate through, the challenges of change management at work. Watch now to equip yourself with insights for a successful changeover in your organization! Topics Included: • Satir change management model stages in businesses • How the Satir model helps during organizational change • Support systems for employees facing change • Emotional reactions to workplace transitions • Overcoming resistance in organizational change • Increasing productivity through change integration • Monitoring behavior patterns during change • Virginia Satir's influence on change management • Understanding the chaos stage in change models • Strategies to achieve a new status quo in businesses #ChangeManagement, #SatirModel, #EmotionalReactions, #EmployeeSupport, #OrganizationalChange, #ResistanceToChange, #ChaosStage, #IntegrationStage, #NewStatusQuo, #ProductivityImprovement, #SupportSystem, #BusinessEvolution, #VirginiaSatir, #ChangeModelStages, #WorkplaceTransition, #MoraleBoost, #EmployeeAdaptation, #BehaviorPatterns, #FeedbackLoop, #ComplacencyChallenge 📱 Follow Us: Website: https://www.ProSkills.training Website: https://www.HotelSkils.training YouTube: https://www.YouTube.com/@ProSkills.training LinkedIn: https://www.linkedin.com/company/rapidezy-training-systems-inc/ @ProSkills.training
From Denial to Acceptance: Using Kubler Ross Change Management Framework to Master Company Changes
04:28

From Denial to Acceptance: Using Kubler Ross Change Management Framework to Master Company Changes

Navigating Change: Understanding the Five Stages of Grief In this insightful video, explore how the emotional responses to loss are crucial in change management. Using the five stages of grief—denial, anger, bargaining, depression, and acceptance—developed by psychiatrist Dr. Elizabeth Kubler Ross, leaders can better support their teams through periods of transition. The video provides detailed strategies for identifying and addressing each stage, ensuring a smoother change process and positive outcomes. Gain practical tips on maintaining open communication, managing team emotions, and promoting acceptance. This content is especially beneficial for managers looking to navigate change in their organizations effectively. Join us to learn more about turning the challenges of change into opportunities for growth. Topics Covered: • Understanding the five stages of grief in corporate environments • Practical applications of Kubler Ross's grief stages in businesses • Supporting employees through organizational changes • Strategies for managing employee emotions during transitions • Implementing change management effectively in the workplace • How to help teams in denial phase accept change • Addressing anger and bargaining during company transformations • A guide to identifying depression in team dynamics • Encouraging acceptance in organizational change processes • Communication tips for guiding employees through change 📱 Follow Us: Website: https://www.ProSkills.training Website: https://www.HotelSkils.training YouTube: https://www.YouTube.com/@ProSkills.training LinkedIn: https://www.linkedin.com/company/rapidezy-training-systems-inc/ #ChangeManagement, #FiveStagesOfGrief, #KublerRoss, #OrganizationalChange, #EmployeeSupport, #DenialStage, #AngerStage, #BargainingStage, #DepressionStage, #AcceptanceStage, #EmotionalResponse, #GriefInWorkplace, #ManagingChange, #EmployeeWellbeing, #CommunicationInChange, #UnderstandingEmotions, #SupportiveManagement, #ProcessAdaptation, #TeamDynamics, #ChangeInitiatives @ProSkills.training
Mastering Organizational Change with Kotter’s Eight Step Model
05:46

Mastering Organizational Change with Kotter’s Eight Step Model

Explore the essential steps of Kotter's Eight-Step Change Model, a widely-used framework developed by Harvard Business Professor Dr. John Kotter. This video breaks down the complex process of implementing organizational change into clear, manageable phases. Learn how to effectively engage employees, build a supportive coalition, and secure lasting change. Whether you are a leader looking to inspire your team or a professional navigating transformation, Kotter’s model offers practical insights to make change a seamless part of daily operations. Discover how this approach can help your organization turn visionary ideas into reality. Join us as we journey through the phases: defining the change, implementing it, and securing it for the future. See how you can create urgency, build coalitions, communicate visions, and celebrate short-term wins while anchoring change in your organizational culture. Transform your approach to change management today with proven strategies that have stood the test of time for over two decades. Topics Included: • How to use Kotter's eight step change model effectively • Benefits of Kotter's model in organizational change • Steps for successful change management using Kotter's model • Understanding Kotter's phases of change management • Creating a sense of urgency in organizational change • Forming a strategic vision for corporate change • Communicating change vision across an organization • Addressing barriers in Kotter's change model • Generating short term wins for long-lasting change • Implementing and sustaining organizational change • Employee engagement strategies in change management • Kotter's model for effective leadership during change • Best practices for Kotter's change management model • How to build a core coalition for change support • Making organizational changes permanent with Kotter's model • Inspiring employee buy-in for corporate changes • The importance of leadership in Kotter’s change model • Aligning change initiatives with company values • Using feedback and adjustment in change acceleration • Recognizing team contributions in organizational change success 📱 Follow Us: Website: https://www.ProSkills.training Website: https://www.HotelSkils.training YouTube: https://www.YouTube.com/@ProSkills.training LinkedIn: https://www.linkedin.com/company/rapidezy-training-systems-inc/ #ChangeManagement, #KottersModel, #OrganizationalChange, #JohnKotter, #VisionDevelopment, #Leadership, #BusinessSuccess, #TeamEngagement, #WorkplaceChange, #StrategicVision, #EmployeeSupport, #Innovation, #Adaptability, #CompanyValues, #GoalSetting, #WorkplaceImprovement, #CorporateCulture, #SustainableChange, #ChangeStrategies, #LeadershipModels @ProSkills.training
Implementing Change: Understanding Lewin's Model for Company Transitions
06:45

Implementing Change: Understanding Lewin's Model for Company Transitions

Explore how to effectively implement change in your organization with Kurt Lewin's classic three-step model. This framework helps businesses transform smoothly by breaking the process into easy-to-understand stages. Discover the benefits of unfreezing existing conditions, guiding your team through a transition, and refreezing operations for lasting improvement. Learn practical tips for gaining leadership support, communicating with transparency, and supporting employees during change. With an emphasis on gradual adaptation and strong leadership, Lewin's model is your blueprint for successful, sustainable company-wide transformation. Topics Covered: • Understanding Lewin's change management model • How to implement organizational change successfully • Benefits of Lewin's three-step model in business • Effective leadership during company transformation • Strategies for motivating employees through change • Communication tips for introducing company transformations • Building a robust support system for change management • Importance of training and development in change processes • How to boost employee morale during transitions • Steps for embedding change into company culture • Guide to unfreezing and refreezing in Lewin's model • Managing resistance to organizational change • Preparing employees for upcoming changes in business processes • Incorporating feedback in change management strategies • Celebrating small wins to reinforce change benefits #ChangeManagement, #LewinsModel, #BusinessTransformation, #Leadership, #EmployeeMotivation, #CorporateStrategy, #OrganizationalChange, #CommunicationStrategy, #SupportSystem, #TrainingAndDevelopment, #EmployeeEngagement, #ChangeImplementation, #UnfreezeModel, #TransitionStage, #RefreezeModel, #CompanyCulture, #MoraleBoosting, #EmployeeSupport, #ChangeProcess, #InnovationStrategy 📱 Follow Us: Website: https://www.ProSkills.training Website: https://www.HotelSkils.training YouTube: https://www.YouTube.com/@ProSkills.training LinkedIn: https://www.linkedin.com/company/rapidezy-training-systems-inc/ @ProSkills.training
Understanding the McKinsey 7S Model: A Guide to Organizational Success
04:18

Understanding the McKinsey 7S Model: A Guide to Organizational Success

In this video, we explore the McKinsey 7S Model, a powerful tool for improving your organization's design and performance. Learn how to navigate the complexities of business by focusing on seven essential elements: strategy, structure, systems, shared values, style, staff, and skills. Discover the difference between hard and soft elements, and how they interact to create a cohesive organization. The video provides practical steps to analyze your business, assess alignment, and develop an action plan for growth. Join us as we break down the components of the McKinsey Model and show you how to implement changes that can enhance your organization's overall effectiveness. Whether you're a business leader or an aspiring entrepreneur, this guide is essential for achieving your goals. Topics Covered: • How to apply the McKinsey seven s model in business • Importance of organizational design for company success • Evaluating employee skills in organizational effectiveness • Strategies for improving business cohesion and alignment • The role of leadership style in company growth • Assessing shared values in your organization • Developing an action plan for business improvement • Understanding hard and soft elements of business • Common gaps in organizational structure and how to fix them • Techniques for aligning business goals with employee skills 📱 Follow Us: Website: https://www.ProSkills.training Website: https://www.HotelSkils.training YouTube: https://www.YouTube.com/@ProSkills.training LinkedIn: https://www.linkedin.com/company/rapidezy-training-systems-inc/ Don't forget to like, comment, and subscribe for more insights on organizational success! #McKinsey7S, #OrganizationalDesign, #BusinessStrategy, #Staffing, #Systems, #SharedValues, #LeadershipStyle, #EmployeeSkills, #BusinessStructure, #Cohesion, #GoalSetting, #ActionPlan, #OrganizationalHealth, #DynamicElements, #GrowthPlanning, #AligningGoals, #BusinessEvaluation, #Consulting, #ProcessImprovement, #TeamDynamics @ProSkills.training
Transform Chaos into Control - 5 Change Management Models Every Leader Must Know!
06:49

Transform Chaos into Control - 5 Change Management Models Every Leader Must Know!

In this informative video, we explore the world of change management models, focusing on how organizations can effectively navigate transitions. Learn about different approaches, such as the McKinsey 7S Model, Kotter's Eight-Step Process, and the Kubler-Ross Model. Each model offers unique insights into handling the emotional responses of employees during change, setting realistic expectations, and tracking performance. Discover the Satir Model, which illustrates the stages employees go through during change and how companies can support their teams to reach a new status quo. This video is essential for managers and leaders looking to enhance their change initiatives and foster a positive work environment during times of change. Topics Covered: • Effective change management strategies for businesses • How to implement Lewin's change model in the workplace • Understanding the Satir model for employee performance • McKinsey seven-s model for organizational change • Best practices for communicating change in organizations • Steps to manage employee resistance during changes • Importance of emotional responses in workplace changes • Analyzing the integration stage of change management • Benefits of using Kotter's eight-step model for change • Strategies for building a strong change coalition in businesses Join us as we provide practical steps and frameworks that can help your organization not only manage change but thrive in it! 📱 Follow Us: Website: https://www.ProSkills.training Website: https://www.HotelSkils.training YouTube: https://www.YouTube.com/@ProSkills.training LinkedIn: https://www.linkedin.com/company/rapidezy-training-systems-inc/ #ChangeManagement, #EmployeePerformance, #SatirModel, #LewinsModel, #KottersModel, #McKinseyModel, #OrganizationalChange, #ChangeImplementation, #PerformanceTracking, #WorkplaceCulture, #EmployeeEngagement, #Leadership, #BusinessStrategy, #TransitionManagement, #ChangeMotivation, #ChangeResistance, #IntegrationStage, #EmotionalResponse, #BusinessModels, #ManagementFrameworks @ProSkills.training
Embracing Change: Why Being a Generalist is Your Biggest Advantage
30:24

Embracing Change: Why Being a Generalist is Your Biggest Advantage

The Power of Being a Generalist. Join David Epstein, the author of the bestseller of “Range: Why Generalists Triumph in a Specialized World”, as he explores the unexpected advantages of being a generalist. In this insightful video, David delves into the misconception that specializing early is the key to success. Through fascinating stories and compelling research, he reveals how embracing a wide range of experiences can actually provide a significant edge. David shares findings from various studies showing that while early-specializers may earn more initially, those who switch careers and explore multiple disciplines often find greater satisfaction and success in the long run. From the achievements of individuals like Duke Ellington and Maryam Mirzakhani to real-world studies on technological inventors, the message is clear: versatility and a breadth of experiences can lead to powerful insights and creative solutions. Learn why head starts are often overrated, discover the benefits of cognitive flexibility, and find out how the ability to adapt to new challenges sets generalists apart in today’s complex world. Whether you’re starting a new career or contemplating a change, this video offers invaluable advice to help you embrace the full spectrum of your capabilities. 🔍 Key Learnings: • The myth of specialization • Real-life examples of successful generalists • Scientific insights on learning and career transitions • Tips for expanding your skills and perspectives Topics Covered: • Benefits of being a generalist in today's world • How to succeed in a career switch • Skills necessary for professional growth • Importance of cognitive flexibility in careers • Tips for successful career transitions • Advantages of a diverse skill set • Understanding specialization vs generalization • How to adapt to new career challenges • The value of lifelong learning in career success • Strategies for improving cognitive flexibility • Career advice for mid-career professionals • Exploring different career paths and opportunities • How to find the best career fit for your skills • Overcoming career challenges with a generalist mindset • How diverse experiences benefit professional development • Building a flexible career path • Harnessing the power of analogical thinking in problem-solving • Why it’s never too late to change careers • Effective ways to enhance skill acquisition • Rethinking traditional career planning strategies Don’t miss this chance to see how having a wide-ranging skillset can be your greatest strength! #DavidEpstein #RangeBook #Generalists, #CareerSwitch, #Specialization, #Adaptability, #CareerChange, #SkillsDevelopment, #ProfessionalGrowth, #CognitiveFlexibility, #ProfessionalDevelopment, #SwitchSuccess, #CareerAdvice, #LifelongLearning, #SkillAcquisition, #DiverseExperiences, #CareerPath, #MidCareerSwitch, #MatchQuality, #FlexibleThinking, #ExperienceVariety, #GeneralistAdvantage @ProSkills.training
Mastering Customer Service: Navigating Personality Styles and Effective Communication
26:48

Mastering Customer Service: Navigating Personality Styles and Effective Communication

Unlock the secrets to exceptional customer service in our latest video! Explore the essential skills every customer support professional needs to master. Learn how active listening, empathy, effective questioning, and creative problem-solving can enhance your interactions with customers and boost satisfaction. Discover practical strategies for diagnosing and improving your service performance, and understand how different personality types play a role in customer communication. Whether you're a seasoned pro or just starting out, these insights will help you deliver top-notch service and build lasting client relationships. Don't miss this chance to elevate your customer service Topics Covered: • How to improve active listening in customer service • Empathy tips for resolving customer issues • Step-by-step troubleshooting guide for service reps • Enhancing communication skills in customer service roles • Personalized service approaches for different customer types • Implementing role-playing scenarios to train service staff • Self-care strategies to combat empathy fatigue • Importance of customer feedback in service improvement • Techniques for understanding and connecting with frustrated customers • Creating positive customer experiences through effective communication • Leveraging empathy to enhance customer service interactions • Fostering creativity in solving customer service problems • Managing empathy fatigue in stressful service environments • Adapting service strategies for different customer personalities • The role of a smile in improving customer service interactions • Strategies for supportive and non-confrontational communication • Identifying and solving customer problems with assertiveness • Building rapport with different personality types in service settings • The impact of empathy on customer satisfaction and loyalty • Practical tips for effective customer service communication #ActiveListening, #EmpathyInService, #TroubleshootingTips, #CustomerServiceSkills, #CommunicationSkills, #PersonalizedService, #FourPersonalityTypes, #RolePlayingScenarios, #SelfCareStrategies, #CustomerFeedbackImportance, #UnderstandingCustomers, #DealingWithFrustration, #PositiveCustomerExperience, #EffectiveCommunication, #CustomerServiceEmpathy, #ServiceCreativity, #EmpathyFatigue, #PersonalityDrivenService, #SmileStrategy, #SupportiveCommunication @ProSkills.training
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